Overview
At ASSR Healthcare, we are committed to transparency and customer satisfaction. Please review our Refund & Returns Policy carefully before making a purchase.
Due to the nature of wellness and health-related products, certain restrictions apply.
Eligibility for Returns
For health, safety, and regulatory reasons, the following items are not eligible for return or refund:
- Opened or used wellness, health, or personal care products
- Perishable goods
- Digital or downloadable products
- Gift cards
- Products marked as final sale
- Any item not in its original condition or packaging
These restrictions help ensure consumer safety and product integrity.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery.
To process a replacement or refund, we may request:
- Photos of the damaged item
- Order number and proof of purchase
Approved defective items may be replaced or refunded at our discretion.
Refund Process
Once your return is received and inspected:
- You will be notified via email regarding approval or rejection
- Approved refunds will be issued to the original payment method
- Refund processing times vary by bank or payment provider
Please note that original shipping charges are non-refundable.
Late or Missing Refunds
If you have not received your refund after approval:
- Check your bank or credit card statement
- Contact your credit card provider
- Contact your bank, as processing times may vary
If you have completed these steps and still have not received your refund, please contact us using the details below.
Exchanges
We only offer exchanges for items that are damaged or defective. We do not offer exchanges for preference-based reasons. To request an exchange, please contact us with your order details.
Gifts
If an item was marked as a gift and shipped directly to the recipient, an approved return may be issued as store credit. If the item was not marked as a gift, any refund will be issued to the original purchaser.
Shipping returns
To return your product, you should mail your product to: {physical address}.
Customers are responsible for return shipping costs unless the item is defective or damaged.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Need help?
If you have questions regarding refunds, returns, or exchanges, please contact us at:
Email: support@assrhealth.com
Important Notice
ASSR Healthcare products and content are intended for educational and wellness support purposes only and are not intended to diagnose, treat, cure, or prevent any disease.